At WaveElectricBikes.com, we pride ourselves on our excellent customer service. We have built our company not just on offering what our customers want, but on standing behind our product line. Because we began our company as a crowdfunded project that provides our customers with precisely what they want and need in an electric bike, we have very strong feelings about what it means to support our customers and continuously improve our products. For us, the Wave original eBike was just the beginning. We have vowed to make sure our products evolve and improve. To that end, we love to hear from you, and we value your feedback. If there is any part of your customer experience with which you are not completely satisfied, from ordering to fulfillment to shipping and delivery, we want to hear from you. If you have a suggestion, a request, or an idea for some way in which we can better serve your needs, we hope you’ll take the time to tell us. Contact us today regarding any aspect of the Wave eBike product line and we will gladly answer your questions and record your comments.
Our firm commitment to customer service means that we engage in a continuous and ongoing process of improvement. If there is some way we could be serving you better, if there is some change to our procedures or processes that might be better, we want to hear from you. Your feedback is crucial in making sure the service we offer continues to be the best it can possibly be. We don’t just want you to be happy with your Wave electric bike. We also want you to be happy with the process through which you shopped for and purchased your bike. If you get done buying from us and you wouldn’t happily recommend us to someone else, we want to hear about it. We will do whatever it takes to make sure you’re happy with your Wave eBike, and we’ll go the extra mile to get you pedaling in style.