Warranty Claims

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Warranty Claims (Indiegogo Purchases Only)

This form below is for Indiegogo purchase only. For purchases made on WaveElectricBikes.com, please login and view your orders and click “Request Warranty”. You can login to your account by clicking here.

Please note that FedEx is responsible for any damage to your bike during shipping. If any damage incurred because of FedEx shipping or handling, please file a claim with them by calling (800) 463-3339 and they should reimburse you for any damages. Only complete the warranty form below for faulty items due to non-human error which are not due to FedEx shipping or handling.

Please complete ALL fields below to submit a warranty claim.

First Name

Last Name

Email used to make purchase on Indiegogo

Which product did you purchase?

Your Shipping Address (Where we will send your new parts to...)

Your Shipping City (Where we will send your new parts to...)

Your Shipping State (Where we will send your new parts to...)

Your Shipping Zip/Postal Code (Where we will send your new parts to...)

Phone Number (In case FedEx needs to call regarding delivery)

What color is your bike?

Are you missing a part or filing a warranty claim?

Did you have your bike professionally assembled?

Approximately how many hours have you ridden your bike since you received it?

Enter the date you received your bike in format mm/dd/yyyy (e.g. 01/13/2016 for January 13, 2016)

Has the bike ever been dropped?

Have you ever fallen while riding your bike or crashed the bike?

Was the shipping box damaged when you received your bike?

Did your bike have this issue before you took it out of the box?

Description of problem(s):

List all faulty parts which you need replaced:

Please upload at least 1 photo/video of the damaged/defective part or of the issue.
Photo 1 (required):

Photo 2 (optional):

Photo 3 (optional):
*Acceptable file types include gif, jpeg, jpg, tiff, pdf, mov, avi, mpeg, mpg

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