Frequently Asked Questions
Q. You’ve repeatedly advertised the Wave eBike as “the world’s most affordable bike.” How can you offer an electric bicycle with these features for so little money? Are you sacrificing quality to make sales at this lower price point?
A. When you purchase a Wave eBike, you are absolutely purchasing a high-quality product that makes no sacrifices in terms of durability and reliability. When we set out to create the Wave eBike product line, we knew that we wanted to make the product much more affordable than comparable electric bicycles on the market. We also knew that with some adjustments, we could improve the specifications of the bicycle so that our Wave eBike could outperform its competitors. We took our extensive manufacturing and procurement experience and then conducted a diligent search across multiple manufacturers overseas. Our goal was to find manufacturers who could offer the high-quality components and quality control we wanted, but who could offer us discounts for quantity orders. It was a lot of work, but this work was worth it, and by the time we were done we had succeeded in creating and then crowdfunding the most affordable electric bike ever to hit the market with these features and specifications.
Q. Is the Wave 2.0 just meant for cruising along the beach?
A. Our Wave 2.0 model is a beach cruiser, and was inspired by beach-goers enjoying their bicycles in the sunny California weather. As a result, we designed the Wave 2.0 eBike model to be as comfortable as possible, but we also did not sacrifice performance or stability, and we equipped this model with cross-functional tires and a variety of other features that make it very suitable to a variety of different riding experiences. The Wave 2.0 is perfect for commuting every day in nice weather, for pleasure riding in neighborhoods, parks, on streets, and on bike paths, for cruising the beach, for riding over grass, and generally for anything you could want to use a general-purpose bicycle to do. Our folding Wave eBike brings the convenience and style into awesome package. The Wave folding bike is perfect for almost any situation from traveling to riding along the beach as well. The folding bike requires minimal assembly and is extremely portable.
Q. Do you offer a warranty?
A. Originally, we offered a 30-day warranty on the original Wave eBike model, but it quickly became clear that the quality and durability of our product would allow us to offer a much more extensive product warranty. As a result, the Wave eBike product line is warrantied against defects in parts and for “non-human” damage for 90 days. This means that we will replace any defective parts for 90 days from the date of purchase. Extended warranties are available for an additional fee available at the time of purchase on our website.
Q. How is the Wave eBike product line manufactured?
A. The Wave eBike product line is manufactured overseas. We have years of sourcing, procurement, and manufacturing experience, and we used this extensive experience to work with multiple suppliers around the world to find the best possible pricing for our electric bicycles’ components. Our goal was to achieve the highest possible degree of quality at the lowest possible price point, and we made sure never to sacrifice quality for cost. The result was a high-quality product that is the most affordable electric bicycle to hit the market with these features and specifications.
Q. What is the maximum weight limit for the Wave eBike?
A. The weight limit depends on the model of your eBike and is obviously different for our tandem model, which accommodates two people. We tested the Wave 2.0 eBike with riders up to 270 pounds with no problems. Maximum recommended weight for the Tidal Wave and Folding Wave eBike is 300 pounds. Obviously, the heavier you are, the less range you’ll get out of a single charge from your Wave eBike’s electric motor, but we think you’ll be pleased with the product regardless.
Q. What are the minimum & maximum rider heights?
A. There are no absolute minimums or maximums, but comfortably speaking, the seat adjusts to allow for riders between 4’11” and 6’7″. The seat extends 8″, which puts the seat 41 inches above the ground. The minimum seat height is 33 inches from the ground.
Q. How much does the Wave eBike weigh?
A. The Wave 2.0 model weighs approximately 50 lbs (22.7 Kg) without the battery and the folding bike model weighs 45 lbs. (20.4 Kg).
Q. Do Wave electric bikes come assembled?
A. Please check each model for requirements. For example, the Wave 2.0 requires assembly, while the Folding Wave does not require assembly and only takes less than 60 seconds to unfold.
Q. How fast do the Wave Electric Bikes really go?
A. Please check each model for details. We would like to point out, though, that you’ll experience the most efficient riding at about 80% of the max top speed. For instance, the Wave 2.0 has a max speed of 25 MPH, so the speed for furthest range is 20 MPH. This is because electric bicycles, like the Wave 2,0, are most efficient when their motors are run at roughly 80 percent of maximum power. At low speeds, the electric motor isn’t taking advantage of the tremendous power that it has, but at maximum full-out power, the motor is being pushed at the outer edge of its limits, which requires more power and is not quite as efficient. At 80 percent of full power, the motor achieves the best possible results in the compromise between the distance it can travel and the power that it uses to travel that distance.
Q. How do I know when to head back home before losing battery power?
A. Thanks to the LED display on the handlebars, you’ll know exactly how much power your Wave eBike battery has left at any given point. When the LED display shows that you have 50% battery life remaining, that means you’re at the halfway point, and it’s time to head back home if you want to do so with electric assistance. The nice thing about our Wave eBike models, however, is that even when the battery is depleted, you’re still riding a bicycle! This means you can pedal as far as you like even with the motor not running. You just don’t have the advantage of pedal assist or the option to glide along on full electric.
Q. How far can I go on a full battery charge?
A. Each Wave eBike model has a unique range based on various factors including the size of the battery, so please check each of our products’ description section for specific details. With a fully charged battery, you will be able to cruise distances unlike you’ve ever cruised before. While most people probably won’t need to go 30+ miles in a single session, this just means that you’ll be able to use your Wave eBike on normal short-medium distance trips several times before you need to re-charge the battery.
The range/distances for each model were tested using a 165 lb rider on a flat surface. In pedal assist mode, the mode was set to level 1 and models with gears were set to 5th or 6th gear. In addition, a consistent speed of 80% of the max top speed was held in place without variance. For example, the Wave 2.0 has a max top speed of 25 MPH, so the test rider rode at 20 MPH without going any faster or slower and any variance from this speed would decrease range. Stopping and starting would also decrease range. Any uphill riding would decrease range. Improperly inflated tires would decrease range.
We should point out that you cannot recharge the battery by pedaling the eBike. The technology for that simply does not yet exist in a form that would allow us to offer it in a cost-effective, size- and weight-effective package. We are investigating the viability of a solar charging option, however.
Q. Does the Wave eBike climb up steep hills?
A. Absolutely. We have ridden many eBikes that struggled climbing most hills and that was one of our biggest pet peeves. We made sure to design a motor strong enough to climb almost any hill on fully electric mode. Some of our motors are more than double the wattage of typical eBikes and is the feature of the eBike motor that determines acceleration and power to climb hills. Why ride a 250W eBike when you can get a 350W-750W Wave eBike at a lower price than those lesser performing electric bikes?
Q. How does the Wave eBike handle on sand, grass, or dirt?
A. Amazingly. We made sure to prove that this electric beach cruiser could actually cruise on a beach, so we tested the Wave 2.0 eBike in the sand with amazing results. Grass and dirt are no problem either.
Q. How long does it take to go from a dead stop to top speed?
A. Depending on the rider’s weight, it usually takes about 15-20 seconds to reach the top speed of 25 mph on the Wave 2.0, but only about 7-9 seconds to reach 20 mph on the Wave 2.0.
Q. How often do I need to replace the brakes and/or tires?
A. The great thing about the Wave eBike is that the brakes and tires last just as long as any other similar cruiser or bicycle. It really comes down to how often you use your Wave eBike (and the type of use to which you put it).
Q. How long does the battery last?
A. Each Wave eBike model has a unique range based on various factors including the size of the battery, so please check each of our products’ description section for specific details. Our tests show that a fully charged battery can last up to 3 hours on a single charge depending on the power output and pedaling you desire. This is based on a slower speed, but if your goal is to cruise as long as possible, then this is the best option. If your goal is to travel as far as possible, our tests we have found that the battery is most efficient (longest distance traveled) at 80% power.
Q. How long does it take to charge the battery?
A. Please check each model for specific details as charing times depend on battery size and charger output.
Q. What are the battery specifications?
A. Please check each model for specific details. Our batteries can be charged hundreds and hundreds of times without noticeable loss in max capacity. With no memory effect, you can don’t have to wait until the battery is completely dead to charge it, and you don’t have to charge it fully if you don’t have time. The Wave 2.0 battery uses high quality cells with a 2000mah rating.
Q. What are the motor specs?
A. Please check each model for specific details. For example, the Wave 2.0 electric motor is a 48V, 750 Watt unit. Voltage generally is used to determine top speed. 48V equates to a top speed of 25 mph. Wattage generally is used to determine the power to accelerate, bear additional weight loads, and hill climbing ability. 750 Watts equates to a quick acceleration, ability to support riders or a total weight well over 250 pounds, and the ability to climb steep inclined hills without having to pedal (we tested no problem up 14% grade inclines).
Q. What happens if I get a flat tire?
A. The same as any other bicycle. You can replace the inner tube, patch it, or use a self sealing inflator like “Fix-a-Flat”. We recommend changing the inner tube for best results.
Q. Does the battery lock to the bike at all?
A. Yes! The battery comes with a key (and a duplicate key) so you can lock the battery to the battery rack for safety and security.
Q. Can the battery be removed and charged inside my house?
A. Absolutely! The battery can easily be removed simply by unlocking it with your key, unplugging the power cord, and then pulling the battery out from the back. There’s even a collapsible handle to hold the battery.
Q. Where can the Wave eBike be used in the USA?
A. As far as we know, currently only New York City disallows electric bikes and scooters. Please do be sure to check your local laws to stay street legal, though. There is no special license or permit required to operate or own an electric bike in those areas where they are street legal.
Q. Do I need any safety equipment?
A. Check your local laws for helmet regulations and other safety requirements. We strongly recommend that you wear a helmet when riding the Wave eBike.
Q. Can I pick-up my Wave eBike locally?
A. Even though we are based in Manhattan Beach, CA, our manufacturing is done overseas, which is why the price for the Wave eBike is so low. However, shipping costs to get the bike from overseas make local pickup cost-prohibitive. The good news is that your new Wave eBike will be delivered direct to your front door!
Q. Can the Wave eBike be ridden by teenagers or children?
A. No, the Wave eBike product line is only for adults. No person under 18 years of age should operate an electric bicycle. Operating an electric bicycle carries an implicit risk of death or injury, particularly if the operator fails to abide by all relevant safety precautions. We disclaim all liability arising from the risks assumed by operating the eBike. You should keep children away from the eBike and make sure they are supervised if they are near the bicycle while it is in use. Children are naturally drawn to bicycles and will want to play on them, so anyone who is responsible for children should be aware of this and make sure to keep it in mind. The Wave eBike has moving parts and electrical components that may present hazards to children, and these may not be obvious to children the way they are to you.
Q. Is the Wave eBike a good option if I’m looking to start a new exercise program?
A. Our Wave eBike product line is a great way to get more activity and lead a healthier lifestyle, but you should never embark on a new fitness regimen without first making sure it is safe for you to do so. If you are new to bicycling, be sure to check with your doctor before you start a new exercise regimen. If, while bicycling using your eBike, you experience pain, discomfort, dizziness, lightheadedness, or any other adverse condition, please stop using the bicycle and consult your doctor.
Q. What are the general safety precautions I should take with my Wave eBike?
A. Before using it for the first time, and periodically during your ongoing use of our product, inspect the eBike for worn or damaged parts, loose components, or other signs of wear. If you do find a problem, contact customer service. While using your eBike, do not wear loose or flowing clothing, jewelry, or other items that could get tangled in the bicycle’s moving parts, including the wheels, spokes, and drive chain. Make sure you don’t exceed the maximum rated weight of the eBike model you purchase, and don’t ride with multiple passengers unless you’re using our tandem model.
Q. What are the electrical charging requirements for my eBike’s motor?
A. When charging the eBike, plug the charger directly into a dedicated, grounded circuit providing 15 amps (110 volts AC) or 7 amps (220 volts DC) depending on your charger. Always check the charging requirements on the charging unit. A surge protector is recommended.
Q. How do I assemble my Wave eBike?
A. Please check each model for specific details. Professional assembly is required on many models.
Here is a link to download our instruction manual in PDF format for the Original Wave eBike, however, professional assembly is required.
Wave eBike Manual
Q. Could I use my Wave eBike as a means of alternative transportation in emergencies?
A. It’s interesting that you ask us that. If you follow or run in survival and “prepping” circles at all, you know that one of the logistical problems that faces any prepared citizen in a localized emergency, a natural disaster, or some incident of civil unrest is the need to move from Point A to Point B. Point A, in this case, is an area that you have deemed no longer safe for continued habitation. Point B is a place of greater safety, ideally planned ahead of time, and in exceptionally prepared cases a destination to whose travel a line of cached supplies has been established. The big problem with any “bug out” situation, though, is that when most of us make the decision to leave, so have our fellow citizens, resulting in roads and highways hopelessly choked with other vehicles and even mobs of people.
One of the potential solutions to this is to bug out by motorcycle or, for even greater long-term sustainability, by bicycle. A bicycle properly equipped with load-bearing cargo equipment not only gets the weight of your survival or hiking gear off your body, but also makes it possible to go farther and get there faster. The appeal of the bicycle is simple: It is as maneuverable as a motorcycle, but lighter and quieter. It also does not rely on fuel. But the weakness of the bicycle is found in its advantage: If you tire, it becomes less useful. On a grade, it is arguably useless.
That is why the Wave electric bicycle is so special for emergency use. While it’s true that when power goes out, you may not be able to charge the battery of an electric-motor assisted bike, there are more ways to generate electricity in an emergency — through solar cells, crank-driven dynamos, and even fuel-powered generators — then there are to fuel a motorcycle. When the gas is not available, it’s not available, and there are no alternatives unless your motor is a flexible-fuel unit. If you have an electric bike with a dead battery, you still have a bicycle. And if you are able to find ways to charge the motor’s battery in a crisis, you have a bicycle that can help you up hills, help you move with less effort over longer distances, and generally increase your effective transportation range. This is true both in emergencies and simply in daily commuting. The Wave electric bicycle is therefore useful before, during, and after any emergency scenario requiring you to transport yourself.
Wave Electric Bikes are street legal in most locales (we know of only a few exceptions, such as New York State, where no electric bikes are allowed on the roads). While the bicycle’s true range is as far as the rider cares to pedal, the electric motor itself has a range of over 30 miles depending on the model and battery size. Boasting bold, contemporary styling, all-purpose tires, and optional features like an upgraded charger and streamlined cargo basket, the Wave 2.0 eBike is a bold choice for emergency transportation. Essentially a beach cruiser, the Wave eBike includes cross-functional tires that appear to make it an excellent choice for outdoor fun as well as urban and suburban transportation. Riders can cruise effortlessly with the motor engaged, pedal the bicycle unassisted, or switch to hybrid mode to assist pedaling for maximum range.
Q. What sort of safety equipment should I be wearing when I use my Wave eBike?
A. Safety for your Wave eBike is pretty simple. While kids today are not much different from kids a few years ago, it’s regrettable that in so many cases, necessary safety equipment is thought of as “not cool enough” to make the cut when kids outfit themselves for bike riding. Likewise, a lot of adults often think they are “too cool” for proper safety equipment. We would love to see you wear all the equipment that is appropriate to bicycle riding. There is no safety equipment you need for the Wave that you wouldn’t need for a completely manual bicycle. We do recommend that you wear a helmet, however, as this is a vital piece of safety gear. You might also consider elbow pads, knee pads, and gloves. Very few people actually get geared up in all this stuff just to ride a bike, but we do strongly urge you to wear a helmet regardless. It’s also a great idea to protect your eyes from UV radiation if you’re riding outside, especially for long periods of time, so be sure to wear 100% UV protection sunglasses when you ride. And any time you spend any extended period outside in the sun, we recommend that you wear sun block. It’s possible to get too much exposure to UV radiation even on cloudy days, so don’t think you don’t need your protection just because it’s overcast.
Q. What size inner tube should I use if I have a flat tire?
A. Please check each model for specific details. For the Wave Original Beach Cruiser you can use tire tubes with dimensions of 26 x 1.75-2.125″